Questions about the Troika Card
- What is the Troika card (or Тройка, as it appears in Russian)?
It is a reusable plastic card used for rides on the Metro and above-ground transport. Each ride deducts a low base fare from your account: 28 rubles for the Metro and 26 rubles for surface transport. You fill it with any sum up to 3,000 rubles and money stored on the card never expires.
- How much does the Troika card cost?
There is a 50 ruble deposit which you receive back when you return it. In addition, you will need to put enough money on the card for travel – 28 rubles for each Metro ride and 26 rubles for surface transport.
- What fares are available on the Troika card?
There are currently three fares available on the Troika card: one ride on the Metro for 28 rubles; one ride on TAT (surface transport) for 26 rubles; and one 90 Minute ticket for 44 rubles.
- How does the Troika card determine the tariff?
The Troika card automatically determines the best fare for you. For example, if you complete one ride on the Metro and one on surface transport within a 90-minute period then it will deduct 44 rubles, or the 90 Minute fare, and not the 70 rubles it would cost to buy these tickets separately.
- Where can I buy a Troika card?
At Metro ticket offices and automated Mosgortrans ticket kiosks.
- How do I get back my deposit for the Troika card?
You can return the card to any Metro ticket office or at any automated Mosgortrans ticket kiosk.
- When can I start using the Troika card for suburban commuter trains, i.e. elektrichka?
By September 2013 you will be able to purchase suburban rail passes as well as one-trip tickets. However, this will not include passes for 10, 20, 60, and 90 trips.
If you purchased your Troika card before September 1, you will need to update your card at a self-service terminal in the Metro. This service is free and all you need to do is put the card into the terminal and top up with any sum of money. At the end of the operation the screen will show the following message: “Your card has been automatically updated.” After this you can purchase any of the elektrichka ticket options for your Troika card at either the elektrichka ticket windows or vending machines.
- When can I use Troika to purchase all the fares on the new ticketing menu, even the multiple-ride, reduced-rate options?
By September 2013 you will be able to purchase any ticket from the new ticketing menu – Unified, 90 Minute, and TAT – for any amount of rides. This is another way of saving money. For example, now if you buy a 60-ride Unified ticket for 1300 rubles on your Troika card, the effective price of each ride is only 21,3 rubles rather than the flat 28 rubles it has been with the Troika card up till now.
If you purchased your Troika card before September 1, you will need to update your card at a self-service terminal in the Metro. This service is free and all you need to do is put the card into the terminal and top up with any sum of money. At the end of the operation the screen will show the following message: “Your card has been automatically updated.” After this you can purchase any of the multiple-ride tickets for your Troika card at any Metro ticket office.
- If I rarely use public transport why would I buy a Troika card for just one or two trips?
Troika is worth it because as an electronic card the funds you keep on it have no expiration date. Also, there is no need to worry about buying tickets and standing in queues for those moments when you do need to use public transport.
For those who want to continue using paper tickets, 5- and 11-ride tickets are still available and are now valid for up to three months. These are excellent alternatives to one- and two-ride tickets especially considering that 95 percent of Muscovites who buy one- and two-ride tickets currently use the Metro five times over this period anyway.
- How long is the Troika card valid?
The Troika card has no expiration date. Funds added to your Troika remain valid for 5 years from date of top-up.
In one year it will be possible to register the card to your name in order to secure your money if the card is lost or stolen.
- What if I lose my card?
Unfortunately we cannot do anything at the moment. But by the end of the year it will be possible to register your card so that you’ll be able to recuperate your funds in the event of card loss or theft.
- How can you check your Troika card balance?
Check your Troika card balance at the info terminals in any Metro station. By the end of the year you’ll be able to check the balance on your personal account page at the website: http://www.troika.mos.ru/
- How does the 90 Minute ticket work on the Troika card?
The 90 Minute ticket is automatically debited by the Troika card. If a passenger takes one Metro trip and several trips on ground transport within a 90-minute period then 44 rubles are deducted from the card.
The same is true even if you take several trips on above-ground transport without the Metro. If you do use the Metro, you can only make one trip within the 90 minutes.
If you take the Metro twice within 90 minutes then the 90 Minute ticket option is activated with your second ride. In other words, 28 rubles are deducted from the card on your second pass of the validator as usual. But if within 90 minutes you take another trip by ground transport then only 16 rubles is deducted.
- How to use the Troika card on the Universal Electronic Card? (For Russian citizens only)
The Troika application is available for all Universal Electronic Cards issued after April 1, 2013. The Troika application features the following fixed fares: 28 rubles for the Metro; 26 rubles for TAT; 44 rubles for the 90 Minute ticket.
In order to begin using the Universal Electronic Card on public transport you will need to top-up the Troika application at a Metro ticket office or Metro automated ticket machine.
If you have further questions about topping up your card, please contact the senior cashier at the Metro station.
- While using the Troika card, two rides were deducted during only one journey. Why did this happen and how can it be avoided in the future?
Make sure you’re careful when passing the card in front of the card validator. To ensure the card operates correctly and doesn’t accidentally deduct multiple rides, press the Troika card to the validator directly and then remove it. We don’t recommend doing this through a handbag or purse which might jostle it about and result in extra deductions.
What are the validity periods for tickets added to Troika?
Validity periods for tickets added to Troika cards are the same as their paper versions.
Tickets with validity period starting from the day of purchase:
• Unified and TAT for 1-2 rides: valid for 5 days including day of purchase
• 90 Minute for 1 ride: day of purchase
• Unified ticket, 90 Minute, and TAT for 5-60 rides are valid for 90 days including day of purchase
• Unlimited-ride Unified ticket and TAT for 30, 90, and 365 days: valid for the indicated period, including the date of purchase. A second Unlimited-ride ticket can be added to the Troika card while the first one is still active, but not earlier than 30 days before the expiration of the current one.
Tickets with validity period starting from the moment of first validation:
• Unlimited-ride Unified ticket for one day: within 24 hours from the first validation
• 90 Minute for 2 trips: 5 days from the first validation
Note: these tickets must be used within 180 days from the date of their purchase otherwise they expire.
If you simultaneously add two tickets to Troika at one of the Metro box offices (two Unified tickets, two 90 Minute, Unified ticket + 90 Minute, or two Unlimited-ride tickets), the second ticket will be activated immediately after the first expires.
If validity period of the ticket added to your Troika expires with rides left on it, these rides will be lost, just as they would on a paper ticket.
Keep track of the money and rides left on your Troika card. Make sure to add necessary funds and tickets to your card.
- Which tickets can I add to my Troika and where can I do this?
You can add Unified or 90 Minute tickets for 1, 2, 5, 11, 20, 40, and 60 rides. You can also add an Unlimited-ride Unified ticket for 1, 30, 90, or 365 days. Finally, you can add a TAT ticket for 1, 2, 5, 11, 20, or 60 rides, or for 30, 90, or 365 days. The price of tickets has not changed. Validity period of all tickets for 5 to 60 rides is 90 days.
You can add Unified or 90 Minute tickets of any amount of rides at Metro ticket offices.
- Adding tickets to the Troika card is а new function. How does it work?
Imagine a simple wallet. You can keep both money and tickets in it. If you’ve used up your ticket you either have to buy a new ticket and put it into your wallet or just pay for your journey in cash.
The Troika card works the same way. You can add a ticket to your card and also keep money on it. The only difference between Troika and a real wallet is that the ticket you’ve added will be debited first, and only once you’ve used it up will your Troika card be charged its usual fares, 28 rubles for Metro, 26 rubles for surface transport, or 44 rubles for trips with one or more transfer within 90 minutes.
In other words, the ticket you add will always be used first.
- I have 500 rubles left on my Troika card. Can I add a TAT/Unified/90 Minute ticket for 20 rides with this money?
No, but the money on your card will not expire. If you do add a TAT ticket for 20 rides, for example, when the rides expire your card will revert to the Troika base fare rates and you will be able to spend the money on your card to pay for individual trips.
- Can I add several different tickets to my card at the same time?
You can add Unified and TAT tickets simultaneously and every trip on surface transport will be debited from your TAT ticket while Metro tickets will be charged to your Unified ticket.
If you run out of trips on your TAT ticket first, then surface transport trips will be debited from your Unified ticket until it expires. Then you may use your Troika card with its basic rates, 28 rubles for Metro and 26 rubles for surface transport.
- If I added a Unified or TAT ticket to my Troika card can I also add a 90 Minute ticket? How would that work?
You cannot combine a 90 Minute ticket on your card with Unified or TAT tickets. This is because on the Metro and on surface transport the Unified and TAT rates will always be debited first and before the 90 Minute rate. The 90 Minute ticket will simply not be recognized if you have other tickets on your card.
Adding a Unified or TAT ticket to your Troika eliminates using 90 Minute fare on the card, including the 44 ruble base fare.
- What about the 3000 rubles limit on Troika cash balance? For instance, I want to buy an Unlimited-ride Unified ticket for 90 days for 5550 rubles, or an Unlimited-ride TAT ticket for 365 days for 7800 rubles.
3000 rubles is only the limit for your card’s cash balance from which the basic fares are debited. To buy an Unlimited-ride ticket, for instance, the Unified for 90 days, you don’t need to add 5550 rubles to your card. Rather, you add the ticket to your card upon buying it separately. It is the ticket that is added to your Troika card, not the cash.
- If I add the 90 Minute ticket to my Troika card is it still possible to complete a Metro trip for 28 rubles?
No, once you add the 90 Minute ticket, it will be read before Troika’s basic fare and until it runs out of rides. This occurs because the card-reading mechanism always debits from the tickets you’ve added before debiting your card’s cash account. (Just remember that the tickets you’ve added are always “more important” than the basic Troika fares).
Once your added ticket expires the card reverts back to its basic fares: 28 rubles for one ride on the Metro; 26 rubles for TAT; 44 rubles for 90 Minutes.
- If I added a Unified ticket to my Troika, why can’t I travel on surface transport for the base fare of 26 rubles?
The card has a precise mechanism for debiting rides. If you’ve added a ticket to your Troika card, such as the Unified or 90 Minute, your trips on public transport will always be taken from these tickets first and only when they’re used up will rides be taken from your Troika card and its base rates.
If you have two tickets added to your card the Metro will always debit first from your Unified ticket while on surface transport your TAT ticket will be charged first and, if you don’t have TAT, from the Unified ticket. Therefore, if you take a trip on surface transport, the card reader will check first whether you have a TAT ticket. If you do, the reader will first debit your TAT ticket. If the reader does not identify a TAT ticket, it will then check for Unified. If you have a Unified ticket the ride will be debited from it. If the card reader cannot identify any tickets added to your card then it will check to see if you have enough cash added on your Troika account and charge you the basic fare of 26 rubles for TAT.
- I was told at a Mosgortrans ticket office that I cannot add a TAT ticket to my card. What can I do?
You cannot add a TAT ticket to your card unless it has been updated. If you purchased the Troika card before September 20, then you’ll need to update your card at one of the automated ticket terminals in the Metro. The card is updated automatically when you top up your card with any sum. After that you can add any ticket to your card, including Unified, TAT, or 90 Minute. To add Unified or 90 Minute tickets you do not need to make any updates.
- My card won’t update at one of the Metro’s automated terminals. What can I do?
You will need to hand in your card for analysis at one of the Metro ticket offices. If your card turns out to be defective it will be replaced with a new one and your balance will be transferred. In this case you will be asked to fill out a form and turn in your card. In ten days you will be able to pick up a new card at the same ticket office.
You can complete the same process at any automated Mosgortrans ticket office. In five days you can receive a new Troika card.
- Do I need to update my Troika card at an automated self-service terminal in the Metro if I want to add a Unified or 90 Minute ticket?
No, you don’t need to. You can add any ticket to your card at any Metro ticket office.
- To use my Troika card do I need to add some ticket to it?
No, you can continue to use the Troika’s basic fares: 1 ride on the Metro for 28 rubles; 1 ride on TAT for 26 rubles; 1 ride on 90 Minute ticket for 44 rubles. Adding a ticket to your card is just an option you are free to add if you like.
- Can I add an Unlimited-ride Unified ticket for a calendar month (2350 rubles) to my Troika card?
- Can I add a student TAT travel pass for a calendar month (230 rubles) or a student Unified card for a month (350 rubles)?
- Can I add another of the same ticket to my Troika card without waiting for the current ticket to expire or run out of rides?
Yes, you can add a second ticket to your card even if the first one is still valid. You can do this immediately after activating the first ticket. This is convenient for those who know that their ticket is nearing the end of its rides and who don’t want to wait till the end of their old ticket to get a new one or add a different one.
For example, let’s say you added a Unified ticket for 60 rides. As soon as you’ve taken as few as one ride on it, you can add a second Unified ticket or a 90 Minute ticket to your card. The second ticket will begin to work as soon as the first one expires or reaches the end of its rides.
- How can I check the balance on my card and the number of trips remaining or expiration date of my ticket?
You can check card balance, expiration date of tickets, and remaining rides left on your Unified or 90 Minute ticket at the yellow infoterminals in the Metro. To check, simply pass your card in front of the circle and wait for the information to appear on the monitor.
You can check the number of rides remaining on a TAT ticket that you’ve added to your Troika at the turnstile upon entering a trolleybus, bus, or tram. The number of rides remaining will appear on the validator.