Questions about adding suburban rail passes to Troika card
- Are “Regional Express” (REKS) tickets added to your Troika card also valid for ordinary elektrichkas?
Yes, they are. Rail passes added to Troika work just like ordinary paper tickets or other carriers. For details on how rail passes work check out the Russian Railways (RZD) website.
- Are rail passes for elektrichka or REKS added to the Troika card valid for transit between intermediate stops (for instance, if you have a pass for between Moscow and Pushkino, can you board and exit the train at Mytishchi)?
Yes, the passenger has the right to exit at a station according to the rail pass registered on his Troika card, as long as it falls within the geographic boundaries of his rail pass.
- I have a Troika card but couldn’t pass through the turnstiles at the train station with it. What should I do to use my Troika card for suburban trains? Is the money on the balance not enough?
To use Troika for trips on suburban train (elektrichka) you need to purchase a rail pass and add it to your card at a suburban rail ticket office at a Moscow railway station, a suburban railway station, or a suburban rail ticket vending machine. Money on “Troika” balance will not be written off your card as payment for the trip on suburban trains.
If you purchased a Troika card before September 20, 2013, you need to update it at any self-service terminal in the Moscow Metro in order to add a suburban train (elektrichka) pass. The card is updated automatically when you top up your card with any sum. The following message will appear on the screen at the end of the operation: “Your card has been updated automatically. You can now use the latest transport services. Details at troika.mos.ru”
- Where can I add a suburban rail pass to my Troika card?
Starting September 20, 2013 you can add suburban rail passes to your Troika card at the suburban rail ticket kiosks found in all Moscow train stations and at suburban rail stations of the Moscow region.
You can buy a Troika card at the following suburban rail stations:
• Kazanskoye: Kazanskiy vokzal, Elektrozavodskaya, Novaya, Vykhino;
• Yaroslavskoye: Yaroslavskiy vokzal;
• Kurskoye: Kurskiy vokzal, Kalanchevskaya, Tekstil’shchiki, Tsaritsyno;
• Gor’kovskoye: Serp i Molot, Novogireyevo;
• Kievskoye: Kievskiy vokzal;
• Paveletskoye: Moskva-Paveletskaya, Nizhnie kotly, Kolomenskaya;
• Rizhskoye: Rizhskiy vokzal, Tushino;
• Belorusskoye: Belorusskiy vokzal, Begovaya, Fili, Kuntsevo;
• Savelovskoye: Saveleovskiy vokzal, Timiriazevskaya.
You can also add suburban rail passes at many ticket vending machines located at Moscow railway stations.
- Which suburban rail passes can I add to my Troika card?
You can add any of the suburban rail passes that are valid for unlimited rides within a specific length of time: daily, workday and weekend, and passes for a given date. You cannot yet add tickets for 1, 10, 20, 60 and 90 trips. More detailed information can be found on the suburban train websites: http://central-ppk.ru/faq and at http://mtppk.ru/social.html.
- I already have 1000 rubles on my Troika card. Can I add a suburban train pass with this money?
No, you cannot convert this money into a railway ticket. This money will remain on your card balance for use on city transport. You should add a railway pass separately.
- I wanted to add a suburban train pass to my Troika at the train station kiosk but they told that I can’t do it. Why? What should I do?
You cannot add a suburban train pass to a Troika card purchased before September 20, 2013 if you have not updated it. You can update your card at any self-service terminals in the Moscow Metro. The card is updated automatically when you top it up with any sum. The following message will appear on the screen at the end of the operation: “Your card has been updated automatically. You can now use the latest transport services. Details at troika.mos.ru”.
You can update your Troika card at any station in the Moscow Metro.
- I cannot successfully update my Troika card at the Metro terminals. What can I do?
In this case you need to have your card examined at a Metro ticket office. If your card is invalid it will be replaced with a new one in ten days and your balance will be transferred. To get the replacement card you’ll have to fill out a form, turn in your old card and return in ten days to the ticket office where your card was first examined.
You can also do it at any automated Mosgortrans ticket office, and you will receive a new card in 5 days.
- How will the suburban railway turnstiles know my final destination station?
The turnstiles are able to read your Troika card and find out which station your pass was created for. In this case your Troika card functions as if it were a paper ticket.
- Can you add a student pass or a children’s pass to Troika?
You cannot add student rail pass to Troika because student passes can only be added to special individual student transport cards. Neither can you add children’s pass.
- If for some reason I want to return the rail pass that I’ve added to my Troika, can I do so and get a refund?
Refunds for train passes added to Troika only occur under special circumstances and after the completion of the appropriate appeals documents.
- How will my Troika rail pass be validated if there are no turnstiles at a small suburban railway station where I live? Should I use Troika or stand in line like with paper tickets?
In order to pay for your suburban railway trip using Troika you need to add a rail pass tailored for your commute from your home station to Moscow and back. You can do this at the ticket office at your home station or at a Moscow train station.
If your station does not have turnstiles there is no need to validate your card. Fare collectors on the train will check your card for the appropriate pass. Once you arrive in Moscow or your final station, pass through the turnstiles to have your card validated.
- Can I add several different suburban rail passes simultaneously to my Troika?
Yes, you can add up to two passes at the same time with different periods of validity or different itineraries.
- Can I add a rail pass to my Troika in advance?
Yes, passengers can pay for and add a rail pass up to 30 days before its first use date.
- Is there any delay period between the first and second trips of my rail pass?
Yes, for rail passes added to Troika cards there is a mandatory 40 minute delay between the first and second trips on any given route.
- If I want to buy suburban rail passes using Troika, why do I have to pay an additional 50 rubles for the card form?
The Troika card itself, along with the card service, is free. 50 rubles is a deposit for the card form and can be returned to you at any time should you wish to return the card at any Moscow Metro, suburban railway, or Mosgortrans ticket office. Adding a rail pass to the Troika card is a voluntary decision. You can always choose to use the old rail passes instead.
- Can I refill my Troika card balance at suburban rail kiosks at Moscow train stations?
No, you can use suburban railway ticket offices only to add rail passes to your Troika card. To refill Troika balance for Metro and surface transport you can use Metro ticket offices and automated Mosgortrans ticket offices.
- How can I check which suburban rail pass has been added to my Troika card? Its validity period?
You can check which rail pass is on your Troika at suburban rail ticket offices. In the future you will be able to do it at suburban rail informational terminals installed on train stations (time is to be determined). The fare collectors on the train can also check your rail pass.
- Who can I contact with if the rail pass added to my Troika does not work?
Passengers can take their Troika cards with invalid train passes to one of three points at Moscow train stations: Kurskiy railway station (ticket window No. 54 Gor’kovskoye direction), Belorusskiy railway station (ticket window No. 31), and Yaroslavskiy railway station (ticket window No. 1).
- Can I add a suburban rail pass to my Troika at the train station vending machines?
Yes, you can add rail passes at vending machines, but only at those that have been updated to handle the operation. As of September 20th there are 250 Troika-equipped vending machines and by the middle of October there will be 500 units. These vending machines are marked with special Troika stickers.