- Who developed the new ticketing system?
The new ticket menu was developed by Moscow city government, the Department of Transport, Mosgortrans, and the Moscow Metro. We also involved leading Russian and international experts.
- Will Metro ticket queues change?
According to experts, the new range of tickets will reduce queues to a third of their previous levels. First, one- and two-trip tickets will eventually be phased out and absorbed either into Troika cards or multiple-ride tickets. Currently up to 80 percent of queues at Metro ticket windows are due to one- and two-ride tickets. If passengers choose to buy Troika cards they will be completely free of ticket lines and can top up remotely.
Second, multi-ride tickets have become cheaper.
Third, the new tickets are valid for three months which will reduce lines at Metro ticket windows. Further, these tickets – the new Unified tickets – are on sale at automated Mosgortrans kiosks, not only in the Metro.
Finally, 300 new automated ticket machines are being installed on the busiest routes.
In many of the world’s largest capital cities (London, Seoul, Hong Kong), the introduction of electronic cards and discounted multi-trip tickets have significantly reduced queues.
- Why does the new ticketing menu induce passengers to buy longer-duration tickets?
Longer-duration tickets and the Troika card are more convenient both for the Metro and for passengers. They provide long-term discounts and are valid for longer, which compensate for paying more up front. All money collected by the city from public transport goes into the maintenance of public transport, such as infrastructure, upgrading vehicle fleets, new services, etc.
- Will I be able to pay with my bank card at ticket vending machines?
Paying for tickets at vending machines will be possible with the new generation of machines, 300 of which are due for installation by the end of the year. You will be able to purchase and top up Troika cards from them as well as purchase multi-ride tickets.
- Will the vending machines operate in English?
Yes, English will be available on all the vending machines.
- My ticket has become demagnetized. How can I avoid this in the future?
To prevent this, avoid making contact with sources of electromagnetic radiation such as mobile phones, keys, and other metallic objects. Be careful when using purses and handbags with magnetic clasps: they can also demagnetization. Also, avoid getting your ticket wet. Paper tickets require the same care as other plastic cards, including bank cards.
- Was global experience consulted in the development of the new ticket menu?
Yes, in setting the new fares both the successes and the mistakes of other cities were taken into account. The new ticket system calls upon the best world practices while being attentive to Moscow’s own particular transport needs.
- Which cities’ transport systems proved most useful in creating the new ticketing system?
The Oyster card in London, New York’s Metrocard, the Octopus in Hong Kong, and T-money in Seoul were particularly valuable as guides as these cities have comparable traffic levels to Moscow.
- Are there any equivalents to the 90 Minute ticket worldwide?
Intermodal tickets are not uncommon worldwide. In Amsterdam there are no single-trip tickets. Instead, passengers buy either one hour of travel or electronic cards. Also, there are tickets with free transfers in Berlin, New York, and Seoul.
- One- and two-ride tickets will soon disappear from Moscow. Have other cities done the same?
One- and two-ride tickets will remain on sale through the end of 2013 but with rounded-up prices of 30 and 60 rubles respectively. In London there is a single-trip ticket but its price is substantially higher than one ride on the Oyster card (£4.50 rather than £2.10). In Amsterdam there is no single-trip ticket, though there is a 60-minute, multi-trip ticket. Moscow’s new 90 Minute ticket offers one-and two-trip fares (as well as 5, 11, 20, and 60 trips), which allow travel on any form of transport in this window of time.